1. Refund Policy
Eligibility
You may return a watch within 14 days of the original purchase
date if it meets the following conditions:
The watch is in its original, unworn condition.
All tags, stickers, and protective covers are intact.
(If the protective cover has been removed, we must regretfully
deny your request as it contravenes our return and exchange
policies.)
The watch is accompanied by the original packaging, including
boxes and manuals.
A valid proof of purchase (receipt or order confirmation) is
provided.
Refund Process
Contact our Customer Service team to initiate the return process.
Please share pictures or video of the watch with us.
After receiving approval, carefully package the watch and all
accompanying items and ship it back to us using a trackable and
insured shipping method. (Please use only local shipping courier
or EMS shipping.)
Once we receive and inspect the returned watch and verify that it
meets our return conditions, we will process your refund within 5
business days. Refunds will be issued using the original payment
method.
2. Exchange Policy
Eligibility
You may request an exchange for a different watch within 30 days
of the original purchase date if the following conditions are met:
The watch is in its original, unworn condition.
All tags, stickers, and protective covers are intact.
(If the protective cover has been removed, we must regretfully
deny your request as it contravenes our return and exchange
policies.)
The watch is accompanied by the original packaging, including
boxes and manuals.
A valid proof of purchase (receipt or order confirmation) is
provided.
Exchange Process
Contact our Customer Service team to initiate the exchange process
and specify the watch you would like to receive in exchange.
After receiving approval, carefully package the watch and all
accompanying items and ship it back to us using a trackable and
insured shipping method. (Please use only local shipping courier
or EMS shipping.)
Once we receive and inspect the returned watch and verify that it
meets our exchange conditions, we will ship the requested
replacement watch to you. Any price difference will be charged or
refunded accordingly.
3. Warranty and Repair Policy
Warranty
All watches sold by Vunqera come with a 2-year limited warranty.
This warranty covers manufacturing defects and malfunctions under
normal use. The warranty does not cover damage caused by
accidents, misuse, or unauthorized repairs.
Repair Process
If your watch requires repair under warranty, please contact our
Customer Service team for instructions on how to proceed.
If the watch is no longer under warranty, we offer repair services
for a fee. Contact us for a repair quote and further instructions.
Carefully package the watch and send it to us using a trackable
and insured shipping method. Please use only local shipping
courier or EMS shipping.
Once we receive the watch, we will assess the repair needs and
provide you with an estimated timeline and cost (if applicable).
Repairs will be completed by our qualified watch technicians, and
the watch will be returned to you in working condition.
Please note that these policies are subject to change, and the
terms and conditions may vary. We recommend reviewing our official
website or contacting our Customer Service team for the most
up-to-date information and specific instructions related to
returns, exchanges, and repairs. Your satisfaction is our
priority, and we are here to assist you with any questions or
concerns you may have regarding your watch purchase.
